Privacy Policy for AquaStyle Bathrooms
AquaStyle Bathrooms is committed to protecting your privacy. This policy outlines how we collect, use, disclose, and manage your personal information in accordance with Australian privacy principles. By engaging with our services or visiting our online platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our services, including manufacturing custom bathroom vanities, supplying high-end tapware and sanitary ware, offering installation services for full bathroom renovations, providing design consultations, and retailing unique tile and flooring options. The information we collect may include:
- Personal Identification Information: Name, address, email address, phone number, and other contact details you provide when you make an inquiry, request a quote, place an order, or use our design consultation services.
- Project Details: Information related to your bathroom renovation project, including measurements, design preferences, material choices, and any other specifications required for our manufacturing and installation services.
- Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platform.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
2. How We Collect Your Information
We use different methods to collect data from and about you, including through:
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Direct Interactions: You may give us your identity, contact, and financial data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- Inquire about our products or services.
- Purchase products or services from us.
- Request marketing to be sent to you.
- Provide us with feedback.
- Automated Technologies or Interactions: As you interact with our online platform, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
- Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.
3. How We Use Your Information
We use your personal information primarily to provide our services and to communicate with you. This includes:
- Processing your orders and delivering products and services.
- Providing design consultations and tailored recommendations for your bathroom projects.
- Managing payments, fees, and charges.
- Communicating with you about your inquiries, orders, and projects.
- Improving our products, services, and online platform.
- Sending you marketing and promotional communications, where you have opted in to receive them, about our new products, services, and special offers.
- Complying with legal obligations and resolving disputes.
4. Disclosure of Your Information
We may share your personal information with:
- Service Providers: Third-party service providers who assist us in delivering our services, such as payment processors, logistics companies for product delivery, and IT support. These providers are bound by confidentiality obligations and are only permitted to use your information for the purpose of providing services to us.
- Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
- Regulatory and Law Enforcement Bodies: Where required by law or to protect our rights, property, or safety, or the safety of others.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
7. Your Rights
Under Australian privacy principles, you have the right to:
- Access your personal information: Request a copy of the personal information we hold about you.
- Correct your personal information: Request that we correct any inaccurate or incomplete personal information we hold about you.
- Withdraw consent: Where we are relying on consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
AquaStyle Bathrooms
110 Flinders Street, Suite 3A
Melbourne, Victoria 3000
Australia